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Responsibilities:

• Gather and analyze business requirements through interviews, workshops, and analysis of existing systems and processes;
• Assist in the development and maintenance of system documentation, including user manuals, process flows, and requirements specifications;
• Conduct user acceptance testing and ensure that developed systems meet business requirements and quality standard;
• Communicate with vendors effectively;
• Provide end-user training and support to maximize the adoption and effective use of the systems;
• Provide first-level support of applications and systems to users, troubleshoot issues, and escalate complex problems to the appropriate teams;
• Develop and maintain intuitive dashboards and reports, effectively communicating key business metrics;
• Gather user comments and feedback;
• Collaborate with Infrastructure team in projects and daily operations.

Requirements:

• Degree Holder or above in Computer Science / Information Systems / Information Technology / Business Administrations or related disciplines;
• Minimum 1 year of experience in business analysis or related role;
• Familiar with business analysis techniques, such as process mapping, requirements collection, and use case modeling;
• Good communication and interpersonal skills, with the ability to collaborate with both technical and non-technical stakeholders;
• Competency in written English and Chinese;
• Strong analytical and problem-solving skills;
• Knowledge of help desk and ticketing systems is a plus;
• Candidates with less experience will be considered as Associate IT Officer;
• Candidates who can be available immediately will be highly preferrable.

• 負責推行禁毒基金計劃，為更生邊緣青少年及其家庭提供輔導、小組、活動及跟進服務，亦會定期到訪相關宿舍並提供服務； 
• 與褔音機構合作推行高危青少年院所探訪活動；
• 對服務更生邊緣青少年有熱誠、能獨立工作、主動、責任感、良好人際關係、願意接受挑戰，具相關服務經驗者優先考慮；
• 持有認可社會工作學位或以上學歷 / 高級文憑或副學士及有效的社工註冊證；社工(II) / (III)之職位視乎工作經驗而定；
• 工作地點：鄰近筲箕灣港鐵站；
• 20天有薪年假及醫療津貼等。